Shipping policy

Last Updated: June 2026

Welcome To Paw Carry Shop

At Paw Carry Shop, we are committed to delivering your orders safely, efficiently, and reliably. This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, shipping charges, and other important information related to your purchase.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

Shipping Availability

Paw Carry Shop currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

Order Processing

Orders are processed during normal business hours.

Processing Schedule

Business Days: Monday – Friday
Order Cut-Off Time: 3:00 PM Eastern Time (EST)
Processing Time: 1–2 Business Days

Orders placed after 3:00 PM EST, on weekends, or on public holidays will be processed on the next available business day.

Please note that processing time is separate from shipping transit time.

Shipping Time & Delivery Estimates

Once your order has been processed and shipped, delivery typically takes:

Standard Transit Time: 5–7 Business Days
Estimated Total Delivery Time: 6–9 Business Days (Processing + Transit)

Delivery estimates are provided for informational purposes and are not guaranteed.

While most orders arrive within the expected timeframe, delays may occasionally occur due to circumstances beyond our control.

Shipping Rates

All prices displayed on our website are listed in U.S. Dollars (USD).

Standard Shipping Charges

Free Standard Shipping on orders over $49
Flat Shipping Rate of $4.50 for orders under $49

Shipping costs are displayed during checkout before payment is completed.

No additional shipping fees will be charged after your order has been placed unless specifically requested by the customer.

Shipping Carriers

To ensure reliable delivery throughout the United States, we partner with trusted shipping providers, including:

USPS
UPS
FedEx
DHL eCommerce

The carrier selected for your order may vary based on package size, destination, shipping efficiency, and carrier availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking updates to appear within the carrier's tracking system.

Customers can monitor shipment progress using the tracking number provided in the confirmation email.

Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

Severe weather conditions
Carrier transportation disruptions
High seasonal shipping volumes
Public holidays
Natural disasters or emergency events
Incorrect shipping information provided by the customer

If your shipment experiences a significant delay, please contact our support team and we will assist in locating and tracking your order.

Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information when placing an order.

Paw Carry Shop is not responsible for delivery delays, lost packages, or failed deliveries resulting from inaccurate, incomplete, or incorrect shipping information submitted during checkout.

If you discover an error in your shipping address, please contact us immediately. Address corrections may only be possible before the order has been shipped.

Lost, Missing, Or Damaged Packages

If your order arrives damaged, is missing, or appears lost during transit, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number
A description of the problem
Photos of the package and contents (if applicable)

Our support team will work directly with the shipping carrier and determine an appropriate resolution, which may include a replacement, reshipment, or refund when applicable.

Undeliverable Packages

Packages returned to us as undeliverable due to incorrect addresses, refusal of delivery, or failure to receive the package may be subject to additional shipping charges before reshipment.

Our support team will contact you if such a situation occurs.

Contact:

Paw Carry Shop

Address: 2175 70th St, Brooklyn, NY 11204, United States
Email: support@pawcarryshop.com
Phone: +1 (302) 469-4552
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM
Time Zone: Eastern Standard Time (GMT -05:00)