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Refund policy

Last Updated: June 2026

Welcome To Paw Carry Shop

At Paw Carry Shop, customer satisfaction is our priority. We are committed to providing a transparent, reliable, and hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Include all original accessories, parts, manuals, and packaging when applicable

  • Be accompanied by proof of purchase, receipt, or order confirmation

  • Have been purchased directly from Paw Carry Shop

Returns requested more than 30 days after delivery may not be eligible for a refund or exchange.

Exchanges

We gladly accept exchanges within the 30-day return period.

If you would like to exchange an item for a different size, color, or replacement product, please contact our customer support team before returning the item.

All exchanges are subject to product availability.

How To Start A Return

To initiate a return:

  1. Contact our customer support team at support@pawcarryshop.com

  2. Provide your order number and reason for the return

  3. Wait for return authorization instructions

  4. Securely package the item

  5. Attach the prepaid return shipping label provided by our team

  6. Mail the package to the approved return address

Please do not return items without prior authorization, as this may delay processing.

Return Shipping Costs

We offer free return shipping for eligible returns.

For approved returns, customers will receive:

  • A prepaid return shipping label

  • No restocking fees

  • No hidden return processing charges

Customers are not responsible for return shipping costs on approved returns.

Refund Processing

Once your returned item is received, our team will inspect the product to verify eligibility.

After inspection, we will notify you whether your refund has been approved or rejected.

Approved Refunds

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase

  • Refunds are typically processed within 7 business days

  • Your bank, credit card provider, or payment processor may require additional time before the refund appears in your account

Any original shipping charges paid during checkout are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, Or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

Our team will review the information and provide an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products showing signs of use, wear, misuse, or customer-caused damage

  • Items returned after the 30-day return period

  • Products missing essential parts, accessories, manuals, or original packaging

  • Products altered or modified after delivery

We reserve the right to deny any return that does not meet the requirements outlined in this policy.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you need to cancel an order, please contact us immediately at support@pawcarryshop.com.

Once an order has been shipped, it cannot be canceled. However, it may be returned according to this Returns & Refunds Policy after delivery.

Return Address

Paw Carry Shop
2175 70th St
Brooklyn, NY 11204
United States

Contact:

Paw Carry Shop

  • Business Address: 2175 70th St, Brooklyn, NY 11204, United States

  • Email: support@pawcarryshop.com

  • Phone: +1 (302) 469-4552

  • Business Hours: Monday – Friday | 09:00 AM – 05:00 PM

  • Time Zone: Eastern Standard Time (GMT -05:00)