Welcome To Paw Carry Shop

Welcome to the Paw Carry Shop FAQ page. We created this section to answer the most common questions customers ask before and after placing an order.

Our goal is to provide a smooth, secure, and transparent shopping experience. If you need additional assistance, our customer support team is always happy to help.

About Paw Carry Shop

What Is Paw Carry Shop?

Paw Carry Shop is an online store focused on providing quality products for pet lovers and everyday convenience. We are committed to reliable customer service, secure checkout, and a professional shopping experience for customers across the United States.

Where Is Paw Carry Shop Located?

Business Address

Paw Carry Shop
2175 70th St
Brooklyn, NY 11204
United States

How Can I Contact Customer Support?

You can contact our support team through the following methods:

Email: support@pawcarryshop.com
Phone: +1 (302) 469-4552
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)

We typically respond to customer inquiries within 24 business hours.

Orders & Payments

How Do I Place An Order?

Simply browse our website, add your preferred items to your cart, and proceed to checkout. After your payment is successfully completed, you will receive an order confirmation email with your purchase details.

What Payment Methods Do You Accept?

We accept secure and trusted payment methods available during checkout, including major credit cards and digital payment options.

All transactions are processed through encrypted and secure payment systems.

Can I Cancel Or Modify My Order?

If you need to cancel or change an order, please contact us as soon as possible.

Once an order has been processed or shipped, modifications or cancellations may no longer be available.

Will I Receive An Order Confirmation?

Yes. After successfully placing your order, you will receive a confirmation email containing your order details and payment confirmation.

Shipping Information

Where Do You Ship?

We currently ship within the United States only.

At this time, international shipping is not available.

How Long Does Shipping Take?

Estimated Shipping Timeline

Handling Time: 1–2 business days
Transit Time: 5–7 business days
Estimated Total Delivery Time: 6–9 business days

Orders are processed Monday through Friday.

What Is Your Daily Order Cut-Off Time?

Our daily order cut-off time is:

03:00 PM Eastern Standard Time (EST)

Orders placed after the cut-off time may begin processing on the next business day.

How Much Does Shipping Cost?

Free Standard Shipping on orders over $49
Flat Shipping Fee: $4.50 for orders under $49

Shipping charges are clearly displayed during checkout before payment is completed.

Which Shipping Carriers Do You Use?

Depending on the shipment destination and package type, we may use trusted carriers such as:

USPS
UPS
FedEx
DHL eCommerce

How Can I Track My Order?

After your order ships, you will receive a tracking number by email.

Please allow up to 24–48 hours for tracking updates to appear after shipment confirmation.

Returns & Refunds

What Is Your Return Policy?

We accept returns for both defective and non-defective products within 30 days of delivery.

Returned items must be unused and in new condition.

Do You Offer Exchanges?

Yes. We accept exchanges for eligible items within the approved return period.

Is Return Shipping Free?

Yes. Approved returns include a prepaid return shipping label at no additional cost.

Are There Any Restocking Fees?

No. Paw Carry Shop does not charge restocking fees for approved returns.

How Long Does It Take To Receive A Refund?

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

What Should I Do If I Receive A Damaged Or Incorrect Item?

Please contact our support team immediately with:

Your order number
A brief explanation of the issue
Photos of the item received

We will review the issue and work toward a prompt resolution.

Product Questions

Are Your Products New?

Yes. All products sold by Paw Carry Shop are new.

Will The Product Look Exactly Like The Photos?

We do our best to display product images and descriptions as accurately as possible. However, slight differences in color or appearance may occur due to screen settings or product updates from manufacturers.

Are Products Inspected Before Shipping?

Yes. Orders are reviewed during processing to help ensure items are properly packed and shipped in good condition.

Security & Privacy

Is My Payment Information Secure?

Yes. Our website uses secure encryption technology and trusted payment processors to help protect customer payment information.

Do You Share Customer Information?

No. Customer information is handled according to our Privacy Policy and is never sold to third parties.

Contact

Paw Carry Shop

Address: 2175 70th St, Brooklyn, NY 11204, United States
Email: support@pawcarryshop.com
Phone: +1 (302) 469-4552
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM
Time Zone: Eastern Standard Time (GMT -05:00)