Last Updated: June 2026

Welcome To Paw Carry Shop

Welcome to the Paw Carry Shop FAQ page. Here you'll find answers to the most common questions about our products, orders, shipping, returns, payments, and customer support.

If you cannot find the information you need, please contact our support team and we will be happy to assist you.

About Paw Carry Shop

What Is Paw Carry Shop?

Paw Carry Shop is an online store dedicated to providing quality pet products and accessories to customers across the United States. We are committed to secure shopping, reliable order fulfillment, and responsive customer support.

Where Is Paw Carry Shop Located?

Business Address

Paw Carry Shop
2175 70th St
Brooklyn, NY 11204
United States

How Can I Contact Customer Support?

You can reach our support team through:

Email: support@pawcarryshop.com

Phone: +1 (302) 469-4552

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We typically respond within 1 business day.

Orders & Payments

How Do I Place An Order?

Simply browse our store, add your desired products to your cart, and proceed through our secure checkout process. Once your payment is completed, you will receive an order confirmation email.

What Payment Methods Do You Accept?

We accept major payment methods available during checkout, including:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

Can I Cancel Or Change My Order?

Order cancellations or modifications may be possible before the order has been processed or shipped.

Please contact us immediately if changes are needed.

Will I Receive An Order Confirmation?

Yes. After a successful purchase, you will receive an email confirmation containing your order details and payment confirmation.

Shipping Information

Where Do You Ship?

We currently ship to addresses within the United States only.

How Long Does Shipping Take?

Processing Time: 1–2 Business Days

Transit Time: 5–7 Business Days

Estimated Delivery Time: 6–9 Business Days

Delivery times are estimates and may vary due to carrier or weather-related delays.

What Is Your Order Cut-Off Time?

Orders placed before 3:00 PM EST (Monday–Friday) begin processing the same business day whenever possible.

Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

How Much Does Shipping Cost?

Free Standard Shipping on orders over $49
Flat Shipping Fee of $4.50 for orders under $49

Shipping costs are displayed during checkout before payment is completed.

Which Shipping Carriers Do You Use?

We may ship orders using:

USPS
UPS
FedEx
DHL eCommerce

Carrier selection depends on destination and shipping requirements.

How Can I Track My Order?

Once your order ships, you will receive a tracking number via email.

Tracking updates may take up to 24–48 hours to appear.

Returns & Refunds

What Is Your Return Policy?

We accept returns of eligible products within 30 days of delivery.

Returned items must be unused, in their original condition, and meet the requirements outlined in our Returns & Refunds Policy.

Do You Offer Exchanges?

Yes. Eligible products may be exchanged within the approved return period, subject to product availability.

Is Return Shipping Free?

Yes. Approved returns include a prepaid return shipping label at no additional cost.

Are There Any Restocking Fees?

No. We do not charge restocking fees on approved returns.

How Long Does A Refund Take?

Once the returned item has been received and inspected, approved refunds are generally processed within 7 business days.

Additional time may be required by your bank or payment provider.

What Should I Do If I Receive A Damaged Or Incorrect Item?

Please contact us immediately and provide:

Your order number
A brief description of the issue
Photos of the product received

Our support team will review the matter and provide an appropriate resolution.

Products

Are All Products New?

Yes. All products sold through Paw Carry Shop are new unless otherwise stated on the product page.

Will Products Match The Photos Exactly?

We make every effort to display products accurately. However, slight variations in color, packaging, or appearance may occur due to manufacturer updates or screen settings.

Are Products Checked Before Shipping?

Orders are reviewed during fulfillment to help ensure products are properly packaged and shipped in good condition.

Security & Privacy

Is My Payment Information Secure?

Yes. We use secure payment processing systems and encrypted technology to help protect customer information during checkout.

Do You Share Customer Information?

No. Customer information is handled according to our Privacy Policy and is not sold to third parties.

Contact

Paw Carry Shop

Address: 2175 70th St, Brooklyn, NY 11204, United States
Email: support@pawcarryshop.com
Phone: +1 (302) 469-4552
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM
Time Zone: Eastern Standard Time (GMT -05:00)